FAQ

Frequently Asked Questions

Do you accept returns or exchanges?

Due to hygienic reasons, we do not accept returns or exchanges at this time. Please keep this in mind when you are purchasing your products! If you receive a product that is damaged or incorrect, email support@modmickey.com and we will get back to you as soon as possible.

I received a damaged or incorrect product. What should I do?

If you received a damaged or incorrect product, email support@modmickey.com with a picture and we will work with you to correct the problem.

When can I expect to receive my order?

It takes 2–7 business days to fulfill your order. Fulfillment is the time it takes our manufacturer to make, package, and ship your order. Shipping time depends on product availability and the destination. Your order should be delivered between 2-4 weeks. These shipping times are estimates, not guarantees.

I ordered more than one item. Will they arrive together?

Your order may be split into different shipments to get it to you as quickly as possible.

Do you ship outside the United States?

Yes! We ship globally except for Cuba, Iran, Crimea, Syria, and North Korea. This list may periodically change.

Are you currently collaborating with brand ambassadors or affiliates?

We are planning to launch a Brand Ambassador program in the near future. If you are interested in collaborating as an affiliate or brand ambassador, please email support@modmickey.com with “BRAND AMBASSADOR/AFFILIATE” as the subject line or reach out on Instagram.

Do you offer gift cards?

Yes, we do! Click here to purchase a gift card.